Refund policy
At DoGroom, we are committed to providing exceptional products and services to our valued customers. However, we understand that there may be situations where you need to return a product or request a refund. Please read and understand our Return and Refund Policies below:
- Returns for Physical Products:
- We accept returns for physical products within 30 days from the date of purchase.
- To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it.
- Please include proof of purchase or a receipt when returning a product.
- Products that are damaged or not in their original condition may not be eligible for a refund.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Returns for Services:
- Refunds for services may be considered on a case-by-case basis.
- To request a refund for services, please contact our customer service team within 3 days from the date of service.
- Refunds will be issued based on the specific circumstances of the service provided.
- Digital Products:
- Digital products, including downloadable software, e-books, and digital subscriptions, are generally non-refundable. Please review product descriptions and specifications before making a purchase.
- Refund Process:
- To initiate a return or refund request, please contact our customer service team at info@dogroom.co.nz.
- We will review your request and, if eligible, process the refund within 14 business days.
- Refunds will be issued using the same payment method used for the original purchase.
- Non-Refundable Items:
- Some products and services may be non-refundable, including but not limited to:
- Customized or personalized items.
- Gift cards or certificates.
- Perishable goods.
- Services that have been substantially completed.
- Exchanges:
- We do not offer direct product exchanges. If you wish to exchange a product, please follow our return process, and then place a new order for the desired item.
- Warranty Claims:
- For products covered by a manufacturer's warranty, please refer to the warranty information provided with the product or contact the manufacturer for warranty claims.
- Changes to Policies:
- We reserve the right to update or modify our Return and Refund Policies at any time without prior notice. Please check our website or contact customer service for the most up-to-date policies.
By making a purchase with DoGroom Limited, you acknowledge and agree to these Return and Refund Policies. Our goal is to ensure your satisfaction, and we will do our best to address your concerns promptly and fairly.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@dogroom.co.nz.