Terms of service

We are dedicated to providing top-notch grooming services for your beloved pets. To ensure a pleasant and safe experience for both pets and their owners, please take a moment to review our service policies.

  1. Appointments:
  • We operate by appointment only. To schedule an appointment, please call us or book online through our website.
  • Please arrive on time for your appointment. If you are running late, kindly inform us in advance. Late arrivals may result in a rescheduled appointment or extended wait times.
  1. Vaccination Requirements:
  • For the safety of all pets and our staff, proof of up-to-date vaccinations is mandatory. This typically includes Rabies, Distemper, and Bordetella.
  • Puppies must have completed their initial round of vaccinations before their first grooming appointment.
  1. Health and Behavior:
  • We reserve the right to refuse service if a pet exhibits aggressive or dangerous behavior.
  • If your pet has any health or medical conditions, please inform us in advance. Grooming may need to be adjusted accordingly.
  1. Cancellation and No-Show Policy:
  • We understand that plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
  • No-shows and last-minute cancellations may result in a cancellation fee.
  1. Grooming Duration:
  • The duration of grooming appointments varies depending on the size and breed of your pet. We will provide an estimated time when you book your appointment.
  1. Pet Pick-Up:
  • Please arrive promptly to pick up your pet after grooming is completed. Additional fees may apply for extended stays.
  • Pets left unattended for an extended period after grooming may be placed in a secure area for their safety.
  1. Pricing:
  • Our pricing is based on the breed, size, coat condition, and specific grooming services requested. We will provide an estimate before beginning any grooming.
  1. Payment:
  • Payment is due at the time of service. We accept cash, credit cards, and electronic payments. 
  1. Satisfaction Guarantee:
  • We strive to provide the best grooming experience for your pet. If you are not satisfied with our services, please let us know within 24 hours, and we will do our best to address your concerns.
  1. Grooming Products: - We use high-quality grooming products, and if your pet has any specific product allergies or sensitivities, please inform us in advance.
  2. Lost or Damaged Items: - We are not responsible for any lost or damaged items, including collars, leashes, or clothing.
  3. Liability: - While we take great care of your pets, accidents can happen. We are insured for any unforeseen incidents.
  4. Photographs and Social Media: - We love to showcase our work on social media and our website. If you do not wish to have your pet's photos shared, please inform us in advance.

By scheduling an appointment with DoGroom, you agree to abide by these policies. We appreciate your trust in us to care for your beloved pets and look forward to providing them with the best grooming experience possible.

If you have any questions or concerns, please feel free to contact us at info@dogroom.co.nz

Thank you for choosing DoGroom